Terms and Conditions

Sanga Eats is a technology platform that connects customers who order food or goods, restaurants and merchants (“Merchants”), and independent delivery partners (“Riders”).

Sanga Eats is not a restaurant, food manufacturer, or delivery company. We provide a digital marketplace that facilitates transactions between independent parties.

• Be at least 18 years old
• Have the legal capacity to enter a contract under Nigerian law
• Provide accurate and complete registration information

We may suspend or terminate accounts that violate these Terms.

Delivery is performed by independent Riders. Sanga Eats does not employ Riders, control their routes, or guarantee delivery times. We are not liable for delays caused by traffic, weather, or force majeure.

Merchants using Sanga Eats agree to comply with Nigerian food safety regulations, maintain required business licenses, follow hygiene and health standards, and provide accurate menu listings. Sanga Eats reserves the right to remove any Merchant that violates Nigerian law or customer safety standards.

Riders are independent contractors and must possess valid identification, have legal right to operate in Nigeria, maintain required vehicle documentation, and follow road safety laws. Sanga Eats may suspend Riders who engage in fraud, deliver unsafe behavior, or violate platform policies.

Customers may cancel orders before the Merchant accepts the order (no penalty). After acceptance, cancellations may incur a fee. Merchants may cancel orders due to unavailability or operational issues. Sanga Eats reserves final discretion in disputes.

All content on the Platform including logos, branding, software, and designs are owned by Sanga Eats or licensed to us. You may not reproduce or modify our intellectual property without written consent.

Sanga Eats complies with Nigeria Data Protection Regulation (NDPR) 2019 and Nigeria Data Protection Act. We collect and process personal data lawfully, fairly, and transparently. Users have the right to access, correct, and delete their data. See our Privacy Policy for full details.

To the fullest extent permitted under Nigerian law, Sanga Eats is not liable for food quality issues, allergic reactions, Merchant/Rider misconduct, or delays. Our total liability shall not exceed the amount paid for the disputed order.

You agree to indemnify Sanga Eats against claims arising from your misuse of the Platform, violation of these Terms, or breach of Nigerian law.

14.1 Governing Law: These Terms are governed by the laws of the Federal Republic of Nigeria.

14.2 Dispute Process: Disputes shall first be resolved through internal complaint resolution, then mediation (if required), and finally Nigerian courts of competent jurisdiction. Jurisdiction: Lagos State, Nigeria.

Sanga Eats shall not be liable for delays caused by government restrictions, network failures, civil unrest, flooding, pandemics, or any event beyond reasonable control.

We may update these Terms from time to time. Users will be notified via in-app notification, email, or website update. Continued use constitutes acceptance.

We may suspend or terminate your account if you breach these Terms, engage in fraud, or pose risk to the platform. Users may delete their account at any time.